Top latest Five Telus technical support Urban news
Top latest Five Telus technical support Urban news
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those brokers Doing the job in opposition to Telus Advantages, as opposed to trying to keep the aged loyal customers they make them go away to look for other service provider
@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing that I should get in touch with throughout "standard Business office hrs". Is this for authentic?
Have you tried employing the online Chat? Go browsing to My TELUS and the the Chat icon is going to be in the reduce appropriate of the window. Response the questions about what sort of enable you'll need then maintain replying towards the bot with "I need to talk to someone" till the bot offers up and passes the Chat to an individual.
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• In my conversation with Juan within the loyalty staff, I had been falsely accused of getting discriminatory After i referenced A different Office, which was highly offensive and uncalled for. Juan later on apologized, stating which the encounter was totally unacceptable.
I am writing to express my deep dissatisfaction Together with the customer service I gained while aiming to Telus technical support explain the main points of my new agreement and bargains. My recent practical experience has still left me experience frustrated, undervalued, and worried about your group's Total excellent of support.
• I spoke to multiple brokers, including Maria and Regal, who could not offer clarity or escalate my circumstance as requested.
Resolved discussions is going to be shut and saved for ninety times, and will be accessed during the Concept Centre inside the My TELUS application.
so i called the customer server (Jane) to solve The difficulty right after outlining the situation and what It is occur, The agent just aspect with her lover and she lied with regards to the credits and savings they faraway from my account to be a loyal customer with Telus and she or he claimed the credits expired and no more readily available, she Consider I am stupid, In case the low cost has expired i should begin to see the expiration day on my Invoice like i see on home service bill.
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Also, I was disconnected numerous situations when endeavoring to speak with support and even still left on hold with no resolution.
Observe: if the topic is not still included by TELUS Expert Messaging, you'll be provided having a callback option.
The TELUS group acknowledges that our do the job spans several Territories and Treaty parts and we have been grateful for the traditional Information Keepers and Elders who're with us these days, all those who have long gone right before us and the youth that encourage us.
Yeah, I’m binding by a two year contract unfortunately, I’m only 4 months in, but I did get someplace. I suppose The executive Place of work termed me right now so I've a phone conversation with him in one hour. We’ll see how that goes.